Common question, solved
Urgent request, forwarded
Smart customer assistant
Your customer service, automated.
NexBot answers common questions, filters incoming messages and puts priority requests in front of your team.
Try it right now: click the bubble at the bottom right of the screen.
Every message lands in the right place.
NexBot reads incoming messages, answers the simple ones on its own and passes the rest to your team, already sorted.
The message arrives
A customer writes in and NexBot receives it first.
NexBot sorts and replies
Basic questions get an instant answer. Other requests are qualified.
Your team handles what matters
Priority requests are passed on to them, with the context already summarized.
A less overloaded team, better-served customers.
Cut repetitive requests
The same questions come back every day. NexBot answers them for you, at any hour.
Filter incoming messages
Every message is sorted by topic and urgency before it reaches your team.
Improve how conversations are handled
Faster answers and clearer follow-up for every customer conversation.
Bilingual, French and English
NexBot replies in your customer's language, with no setup on their side.
An assistant that matches your website.
The NexBot widget picks up your website's main color: the button, the header and the chat bubbles all match it. Your customers see an assistant that feels like part of your business. Prefer a specific color? Tell us which one and we'll apply it.
Three levels, depending on the scale of your needs.
Start with basic answers and move up when your volume of requests grows.
ESSENTIEL
Automation of basic answers.
- Automatic answers to common questions
- Available at all times
More information
How it works
NexBot recognizes keywords in the visitor's question and answers with the replies you wrote or approved: hours, address, prices, policies.
What you get
- No made-up answers: it only says what you have planned.
- No artificial intelligence: no message is sent to an external AI service.
- Answers in French and English, depending on the versions you provide.
- Free setup and installation: we configure your assistant, then you add one line of code to your site.
Good to know
- If a question isn't recognized, it shows the message you chose, for example your contact details.
- Each question is handled on its own, with no memory of the conversation.
- Requests are not forwarded to your team by email (available in Pro and Business).
- Daily message limit (200 per day by default). After that, the visitor is invited to contact you directly.
- No commitment: cancel at any time.
PRO
Smart filtering and request qualification.
- Everything included in Essentiel
- Smart filtering of incoming messages
- Requests qualified by priority
- Important requests sent to your team by email
More information
How it works
NexBot understands the question in natural language and answers from the information you give it: hours, services, prices, frequently asked questions. It remembers the last 6 exchanges of the conversation.
What you get
- Natural answers, in your customer's language (French or English).
- It only uses your information. If it doesn't know, it says so and invites the visitor to contact you, rather than making up a price, an hour or a policy.
- You choose its tone and the topics it refuses to discuss.
- If the AI service is unavailable, it answers from your FAQ instead of going silent.
Forwarding to your team
- NexBot offers to forward the visitor's request, gets their agreement, then asks for their name and an email or phone number.
- You receive an email with the summary, the priority (normal or urgent), the contact details, the language, the date and an excerpt of the conversation. If the visitor gave an email address, just reply to the message.
- NexBot only confirms sending once the email has actually gone out. If it fails, it says so honestly and gives your contact details.
Good to know
- The text of messages is sent to Google (Gemini model) only to generate the answers.
- Like any virtual assistant, it can make mistakes. It does not replace your staff.
- Abuse protection: 3 forwarded requests per conversation and 30 per day.
- Daily message limit (200 per day by default). After that, the visitor is invited to contact you directly.
- No commitment: cancel at any time.
BUSINESS
Advanced automation, tailored to business needs.
- Everything included in Pro
- Advanced automation
- Extended conversation memory (20 exchanges)
- Brand personality in every answer
- Solution tailored to your business
More information
How it works
Everything Pro does, with a longer conversation memory and a personality that reflects your business.
What you get
- Everything in Pro: natural-language answers, off-limits topics, important requests forwarded to you by email.
- Extended memory: it remembers the last 20 exchanges (6 in Pro), so it can follow long conversations without the visitor repeating themselves.
- Brand personality: a style and tone written for your business, respected in every answer.
- A setup tailored to your business. Write to us to talk it over.
Good to know
- The text of messages is sent to Google (Gemini model) only to generate the answers.
- Like any virtual assistant, it can make mistakes. It does not replace your staff.
- Same protections as Pro: 3 forwarded requests per conversation and 30 per day.
- Daily message limit (200 per day by default). After that, the visitor is invited to contact you directly.
- No commitment: cancel at any time.
Setup fee
We set up and install your assistant for free. You only pay the monthly subscription for your plan.
Prices in Canadian dollars, plus taxes. Email forwarding of requests is included in Pro and Business.
Here is what happens next.
No complicated steps: we handle the setup, and you only add one line of code.
You choose your plan
Payment is made online, through Stripe. You fill in a short form about your business there. No commitment: you can cancel at any time.
We set up your assistant
Using the information from your form (hours, services, prices, frequently asked questions) and the color of your site. It's free.
You add one line of code
We give it to you, you paste it into your site, and your assistant is live. Your customers have nothing to install.
A question before you choose? Write to us, we're happy to answer.
Your questions, answered.
How is NexBot installed on my website?
We set up your assistant, then you add a single line of code to your site. Nothing to install for your customers.
Are there any setup or installation fees?
No. Setting up and installing your assistant is free. You only pay the monthly subscription for your plan.
Which languages does NexBot answer in?
French and English. It replies in the language your customer uses.
Can NexBot make mistakes?
Yes, like any virtual assistant. It relies on your business's information, says when it doesn't know and invites your customer to contact you directly. It does not replace your staff.
What happens to my customers' conversations?
They are not saved in a database and are deleted automatically after the session. The only exception: if a visitor asks for their request to be passed on, they first agree, then an email is sent to your team. Details are in our privacy policy.
How does my team receive important requests?
By email, with a summary of the request, its priority (normal or urgent) and the visitor's contact details, only if the visitor agrees to be contacted. This feature is included in the Pro and Business plans.
Can I cancel at any time?
Yes, with no penalty or minimum commitment. Cancellation takes effect at the end of the period already paid. Details are in our terms of use.
Do prices include taxes?
No. Prices are in Canadian dollars, plus taxes, and the subscription is billed monthly.
How can I reach you?
Write to us at nexbot.contact@gmail.com.
Keep your team focused on priority requests.
Let's talk about your customer service.
Write to us for a demonstration or to choose your plan.
nexbot.contact@gmail.com